FAQs

Product Ingredients

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Product Ingredients :

 

Are your products vegan friendly?

90%+ of our products are vegan friendly, however, we have a small selection of shades that contain Carmine:

Pressed Blush - Burst Your Bubble & In The Pink.

Pressed Eye Shadow - Peekaboo.

Mineral Blush - Candy Girl, Clementine, Flushed, Ooh La La, Surfer Girl, Sunset, Goddess & Beach Babe.

Mineral Eye Shadow - Gold Digger, Golden Lilac, Black Sand, Lip Gloss - Bitten Pink, Scandalips, Cocktail & English Rose.

Lipstick - Passion Pink, Parisian Pink, Intense Crush, Demure, Romantic Rose, Love Affair, French Flirt, Scarlet Red, Temptation & Desire.

Lip Pencil - True Pink & Ruby Red. All our Lip gloss,

Eye Brow Duo & Natural Lipstick shades also contain Cera Alba (Beeswax), whilst our Natural Lipstick also contains Lanolin. Our Vegan Lipstick range is an alternative to the Natural Lipstick.

Do your products contain parabens?

No, none of the Lily Lolo range of cosmetics contains parabens.

Are your products allergy-free?

Whilst our products are as simple as possible in formulation and made from the gentlest ingredients we can find, no one product (or ingredient) is guaranteed to be allergy-free for everyone.

Are your products made from all natural ingredients?

When developing new products we work with cosmetic scientists to ensure that the ingredients used are naturally derived, and we ensure that we steer well clear of any harsh chemicals and certainly controversial ingredients. The natural ingredients are generally refined or processed in order to be safe for human use, and to ensure they work as efficiently as possible in cosmetic use. As this process is complex we don't think it's fair (or realistic) to say we're 100% natural, 100% pure or 100% anything! For this reason we'll always be open and honest about what's in our products. You can find full ingredients listings for each product on the product page on this website. If you need any more detail on a particular ingredient just ask.

What are the common names for some of the ingredients used?

Cera Alba - Beeswax. Copernicia Cerifera Cera - Carnauba Wax. Helianthus Annuus Seed Wax - Sunflower Seed Wax. Simmondsia Chinensis Seed Oil - Jojoba Oil. Ricinus Communis Seed Oil - Castor Oil. Tocopherol - Vitamin E. Rosmarinum Officinalis Leaf Extract - Rosemary Extract. Carmine - Cochineal.

Do you use any nano or micronized particles?

None of the particles are small enough to be classed as micronized or nano-particles.

What is the minimum particle size?

Titanium and Zinc oxide are uncoated and have a minimum particle size of 10 microns.

Are your products comedogenic?

Our makeup is non-comedogenic. There are no mineral oils or similar ingredients which create a film on the skin blocking the pores. With mineral foundation you can achieve excellent coverage which is breathable.

Where are your products made?

90% of our products are made in the UK, with the rest made in Europe. All our brushes are made In China using synthetic hair.

Is your packaging recyclable?

The products that come in plastic containers are fully recyclable. They are made from PETG which can be put in with plastic bottles recycling at your nearest recycling centre.

What is the aroma listed in the lip gloss?

Maltol is the ingredient in the lip gloss which gives it the chocolate aroma. It's a naturally occurring compound often used as a natural flavor enhancer.

What are the brush bristles made from?

The bristles are made from synthetic hair and are vegan friendly, the material is Polybutylene terephthalate (PBT)

Are your products Gluten free?

Not all of our products are gluten-free. The products that are gluten-free are our Lipsticks, Mascara, Concealer, Correctors, Loose eye shadows, loose blush, Foundation, Finishing Powder, Bronzers, Lip Glosses, Pressed eye shadows, Pressed Blush.

All ingredients are listed on our website and packaging if you ever want to check this for yourself too.

With regards to the cross-contamination - the products that are gluten-free are definitely all 100% free from gluten however we can not guarantee that the environment in which they are developed is completely free from gluten due to our supplier possibly producing products that contain gluten for other brands.  

Does the Eye Pencil contain any kind of olive derivatives, and what kind of vegetable oil is used

There are no olives or olive derivatives in the Eye Pencils

There are two vegetable oils:
Cocos, Palm & Soybean (the palms are from mass balance certified sources)
And the other is Rapeseed oil.

What testing do your ingredients go through (specifically titanium dioxide, iron oxides, zinc oxides, and mica)?

There are a lot of concerns regarding the fact that these minerals can be contaminated with mercury, lead and aluminium.

These types of materials are of high purity. The heavy metal content is determined before being approved for use in line with the industry guidelines and specifications. Each batch of these materials is always accompanied by a CofA to show the levels fall within the correct standards. 

Where is your Mica sourced?

Some of our products contain Mica which is mined in various locations around the world.
Our suppliers have certificates to explain that they conform to all the Government regulations and all our ingredients are ethically sourced

Does Big Lash Mascara contain Ethylene Oxide?

The Ethylene Oxide contained in the Polysorbate 20 is 1 ppm as an unavoidable trace.

Do your products contain Lactose or Sulphate?

All our products are lactose-free.

All products apart from our Lip Pencils and Brow Pencils are sulphate free, as they can contain some sulphates as impurities.

Do your products contain nickel or metals?

The majority of our products may contain a trace amount of nickel. Nickel is one of the heavy metal impurities found in iron oxides but the levels are controlled to comply with EU Commission Directive 2008/128/EC which covers specific purity. Any of our products that contain any of the following CI numbers may contain trace amounts of nickel – CI 77491, CI 77492, CI 77499.

Titanium Dioxide undergoes the same processes as the iron oxide pigments do. None of the pigments can be classed as truly natural due to the processes carried out on them in order to remove the heavy metals. All pigments used including Titanium Dioxide comply with the EU regulations on heavy metal content and therefore are safe for use. Our Titanium Dioxide is uncoated.

We only use minerals from highly reputable suppliers all of which meet European purity criteria for heavy metals and in some cases, where appropriate, comply with Commission Directive 95/45/EC for specific purity.

What is the SPF rating of the BB Cream?

The BB creams do contain some levels of Titanium Dioxide which might give some natural SPF protection but its use is as a pigment and not a sunscreen so we couldn’t advise on the SPF.

Do any of your products contain palm oil?

Ingredients in the Natural Mascara derive from palm oil, rapeseed oil and coconut oil. No other products contain palm oil but we do use Carnauba Wax.
We only use certified sustainable palm oil.
Carnauba Wax has been produced for over 100 years, in a land area larger than the size of the UK. The specific palm tree that generates the Carnauba Wax on its leaves grows in the wild and is not propagated or farmed.
The trees are never cut to produce Carnauba, only the leaves are taken from the tree, which grow back in roughly 3-6 months.
In our opinion, Carnauba Wax is certainly sustainable, and we expect the palm trees to flourish for centuries ahead.

What is the origin of Oleic/Linoleic/Linolenic Polyglycerides?

Viamerine 4000 consists of a mix of polyglycerides of 100% vegetable origin. The production, based on oleic, linoleic, linolenic fatty acids, follows patented processes respecting green chemistry principles. Vegetable raw materials used do not stem from GMOs, palm, or plants listed on CITES.

What makes up the aroma listed in the BB cream?

The aroma in the BB Cream is completely natural and is a blend of the following essential oils: Cedarwood Oil Virginia, Orange Oil Brazilian, Lavender Oil, Ylang Ylang and Bergamot Oil.

Limonene occurs naturally in the essential oils and is listed separately in order to comply with regulations.

 

Ordering & Payments :

 

What payment methods do you accept?

We accept most forms of major credit cards including American Express, Mastercard, and Visa, as well as Paypal, Google checkout, checks and money orders sent in the post. Keep an eye out for specials and discounts - sign up for our newsletter! Please note that if paid by credit card your charge will be from "Lily Lolo."

Which currency will I be charged in?

The default currently is in $USD for the store. To view prices in Canadian dollars you can toggle the Canada field at the top left of the store or go to this link.

How can I check my orders?

If you create an account online with us, you can view your current orders. Click here to login to your account and see all your orders.

If you have any questions about your order or want to make changes, please contact us at questions@lilylolo.us.

How long is the credit valid?

The credit is valid for one year.

I am trying to place an order but it keeps giving me an error message at check out with a red X?

Check the selected payment option, if both the Paypal and Credit Card options are checked at the same time uncheck one and try again.

How to become your stockist / wholesale partner?

Send us your full business details along with the best contact to questions@lilylolo.us or through the contact form. Our team will get in touch to discuss further.

Is there a Pro discount for make-up artists?

Yes, there is a professional discount available for make-up artists. Please contact questions@lilylolo.us with your details for more info.

I am an international customer (outside USA.) Do I have to pay customs and taxes?

We ship only to Canada outside of the US. Contact www.lilylolo.co.uk for other international shipping.