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Lily Lolo Mineral Makeup Mineral Foundation

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Customer Service

 


Welcome to Lily Lolo US & Canada Customer Service.  Let us know if you have any questions or comments!

Who is Lily Lolo?

Lily Lolo Mineral Cosmetics is a luxurious 100% all natural makeup made in London that is now for the first time available in the US & Canada.    Lily Lolo is a best selling Mineral Makeup from Europe and for good reason - our customers love us and we hope you do too!

Shipping & Delivery

Shipping costs for US & Canada are $4.00 for orders less than $30.00 and FREE for orders $30.00 and above.  All orders are sent with tracked first class mail unless next day is requested.  

We ship from our location in sunny Goleta, California around the corner from Santa Barbara.  We use USPS with registered delivery confirmation for all orders.   

Where is my order?

If you are looking for details about your existing order for a fast reply (less than 1 business day on average) please contact us at questions@lilylolo.us.  

Privacy & Security

At Lily Lolo US & Canada we are extremely careful about privacy and security.  All orders are handled securely with SSL 256-bit encryption and we do not store your credit card details after your order has been completed.  We will never share, lease, rent, sell, or give your personal information to any 3rd party under any circumstances whatsoever.  We have celebrity customers and we are extremely careful about keeping contact details private. Additionally our site is inspected for security on a regular basis.    

Returns & Replacements

We offer a no fuss no hassle 30-day money back guarantee on orders and products placed at our Lily Lolo US & Canada store*.  If you would like to return a gift or order simply contact us at questions@lilylolo.us and reference the order number.  You can ship the items back to us to:

Lily Lolo US & Canada
6464 Hollister Ave, Suite 7E
Goleta, Ca. 93117

*Please note that unfortunately we can not accept back opened or used cosmetics for returns due to hygienic reasons. 

Ordering

The quickest and most expedient way to place an order is by ordering online at our store.  You can create an account at checkout or just register as a guest if you prefer.  We can receive orders via email at questions@lilylolo.us (we send you a secure invoice to pay online so no credit card details are emailed).

Payment, Pricing & Promotions

We accept most forms of major credit cards including American Express, Mastercard, and Visa- as well as Paypal, Google checkout, checks and money orders sent in the post.  Keep an eye out for specials and discounts- sign up for our newsletter!  Please note that if paid by credit card your charge will be from our parent company "Lily Lolo CFB."

Viewing Orders

If you create an account online with us you can view your current orders- but if you have any questions about your order or want to make changes please contact us.

Updating Account Information

Once logging in you can go to your account details and change an address or email. If you selected to receive our newsletter we'll keep you posted on exciting offers, discounts, and hot new products coming out.