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Lily Lolo Mineral Makeup Mineral Foundation

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Customer Service

 

Lily Lolo Customer Service

 


Welcome to Lily Lolo US & Canada Customer Service. Let us know if you have any questions or comments at questions@lilylolo.us and we will get back to you ASAP!

Who is Lily Lolo?

Lily Lolo Mineral Cosmetics is a luxurious 100% all natural organic makeup made in London that is now available in the US & Canada.    Lily Lolo is the original healthy Mineral Makeup from Europe with great customer loyalty in the EU with fast growing fans in the US.  We hope you really appreciate Lily Lolo too!

Shipping & Delivery

Shipping costs for US & Canada are $4.00 for orders less than $40.00 and FREE for orders $40.00 and above.  All orders are sent with tracked first class mail unless next day is requested.  

We ship from our location in sunny Goleta, California around the corner from Santa Barbara.  We use USPS with registered delivery confirmation for all orders.  Your automated order confirmation email will have the package tracking number to follow its progress on usps.com and canadapost.ca for Candian customers.

Privacy & Security

At Lily Lolo US & Canada we are extremely careful about privacy and security.  All orders are handled securely with SSL 256-bit encryption and we do not store your credit card details after your order has been completed.  We will never share, lease, rent, sell, or give your personal information to any 3rd party under any circumstances whatsoever.  We have celebrity customers and we are extremely careful about keeping contact details private. Additionally our site is inspected for security on a regular basis.    

Returns & Replacements

Items can be returned within 30 days of receipt for an exchange or for a refund, and the product is in perfect condition. If you would like an exchange, the standard $4.00 postage will be charged.  

Items returned must be in their original condition and unused, which includes any packaging. For example, foundations are to be returned with the box and tamper seal on the sifter intact.  Make sure to send the item back in a protective and strong outer box. Please do not return the item in an envelope with bubble protection as it does not sufficiently prevent damage. 

Items that evidence a small sampling has been removed will not be exchanged or refunded. Unfortunately we cannot accept opened or used cosmetics for returns due to hygienic reasons.  All goods will be inspected on return. 

For a small fee, the postal service can insure the package for the value of the goods you are returning.

Please send with a note listing name, order number, and reason for exchange/return to:

Lily Lolo US & Canada
6464 Hollister Ave, Suite 7E
Goleta, Ca. 93117

.Payment, Pricing & Promotions

We accept most forms of major credit cards including American Express, Mastercard, and Visa, as well as Paypal, Google checkout, checks and money orders sent in the post.  Keep an eye out for specials and discounts - sign up for our newsletter!  Please note that if paid by credit card your charge will be from our parent company "Lily Lolo CFB."

Viewing Orders

If you create an account online with us you can view your current orders.  If you have any questions about your order or want to make changes please contact us. questions@lilylolo.us

Updating Account Information

Once logged in,  you can go to your account details and change an address or email. If you selected to receive our newsletter,  we'll keep you posted on exciting offers, discounts, and hot new products coming out.