Customer Service


Lily Lolo Customer Service

Welcome to Lily Lolo US & Canada Customer Service.
Send us your questions or comments at and we will get back to you ASAP.
Who is Lily Lolo?
Lily Lolo Mineral Cosmetics is a luxurious natural makeup thoughtfully formulated and made in England that pioneered the clean beauty movement with healthy, high-performing, beautiful cosmetics without compromise. Available in the US & Canada, Lily Lolo is the original Natural Makeup from Europe -  our customers love us and we hope you do too!
Shipping & Delivery
Shipping costs for US & Canada are $5.00 for orders less than $60.00 and FREE for orders $60.00 and above.  All orders are sent with tracked first class mail, or priority mail for larger parcels.
Lily Lolo uses USPS with registered delivery confirmation for all orders.  Your automated order confirmation email will have the package tracking number to follow its progress on and/or  Scroll to the bottom of the confirmation email to locate your tracking number.  If you bypassed your confirmation email,  type under inbox search to pull up your original order and also the confirmation email. 
Privacy & Security
At Lily Lolo US & Canada we are extremely careful about privacy and security.  All orders are handled securely with SSL 256-bit encryption and we do not store your credit card details after your order has been completed.  We will never share, lease, rent, sell, or give your personal information to any 3rd party under any circumstances whatsoever.  We have celebrity customers and we are extremely careful about keeping contact details private. Additionally our site is inspected for security on a regular basis.    
Returns & Replacements
Items can be exchanged only if in perfect condition and with no sampling of the product. Please return within 30 days of receipt. If you would like an exchange, the standard $5 postage will be charged. If you would like a credit, it is good for one year. Original shipping fee or return shipping fee are not reimbursed. All goods will be inspected on return. Lip gloss, lipstick, mascara, and brushes cannot be exchanged due to hygenic reasons.  
In all cases, items returned must be in their original condition and unused, which includes any packaging. For example, foundations are to be exchanged with the box and tamper seal on the sifter intact. Make sure to send the item back in a protective box. Please do not return the item in an envelope with bubble protection as it does not sufficiently prevent damage. The goods are your responsibility until they reach our warehouse. 
We recommend you use a postal service that insures the package. For a small fee the package can be insured for the value of the goods you are returning.
Please send with a note listing name, order number, and reason for exchange/return to:
Lily Lolo US & Canada
1606 Central Ave SE,  Suite 102
Albuquerque, NM 87106
If the United States Post Office records your package as delivered and it is not found, please work with your local post office to track down your package. Lily Lolo is not responsible for packages once USPS marks them as delivered.
Payment, Pricing & Promotions
We accept most forms of major credit cards including American Express, Mastercard, and Visa, as well as Paypal, Google checkout, checks and money orders sent in the post.  Keep an eye out for specials and discounts - sign up for our newsletter!  Please note that if paid by credit card your charge will be from "Lily Lolo."
The default currently is in $USD for the store.  To view prices in Canadian dollars you can toggle the Canada field at the bottom of the store or go to this link
Viewing Orders
If you create an account online with us you can view your current orders.  If you have any questions about your order or want to make changes please contact us at
Updating Account Information
Once logged in,  you can go to your account details and change an address or email. If you selected to receive our newsletter,  we'll keep you posted on exciting offers, discounts, and hot new products coming out.

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